Digital Presenter and Mentor - Senior Clients - CASUAL HOURS

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Job type:         Casual Hours

Location:         Work from home and client site

Rate:               $30.00-$45.00 per hour depending upon experience and responsibilities

 

An opportunity to be part of a team who support small business owners, individuals, families, seniors with digital and technology - whilst still having plenty of time to enjoy all of the other activities you have in your life.

 

Stay In Touch has been operating for over eleven years assisting small business owners, families, seniors, home users with device and internet device, setting up, technical support, troubleshooting, digital transformation, cloud and email hosting…and training.   We provide this support remotely, onsite in client’s homes/office, or group training and presentations through libraries and community groups.

 

Since 2010 we have helped over 10,000 people improve their lives and business using digital, driving positive outcomes, improving processes and collaboration, reducing loneliness, supporting basic digital skills, health and wellbeing.  We pride ourselves in offering a personalised, caring and nurturing approach. 

 

Word continues to spread about Stay In Touch and we are on a mission to help more Australians.  In order to achieve this, it is critical that we find a Client Care Administrator to manage our client enquiries, our IT Consultants calendars, manage our databases and campaigns.  

 

Who we are looking for:

 

We are looking for someone who is friendly, confident and motivated to help our clients.  Critically you will have strong communication skills and offer the personal nurturing and support when communicating with our Senior clients. 

 

We would like someone who is comfortable with technology.  If you have technical support that is a bonus, but not essential.  The topics you will be assisting our Senior clients with are topics that you do yourself on a regular basis, such as shopping online, banking online, myGov, Facebook, and more.  

 

We teach you to be a Digital Mentor and Presenter.  We will train you on our processes, and our topics, therefore looking for someone who can commit to be part of the team for a minimum of two years.

 

Key Job Functions:
 

• Visiting Senior Clients in their homes to assist and encourage digital skills

• Presenting group presentations and training either via Zoom or onsite at our community club and library clients

 

Some of the work you may do for our Senior clients:

• Training on equipment, programs or apps

• Setting up emails

• General questions on how to use their devices

• Some of the training topics include:

  • Sending emails

  • Banking and shopping online

  • Claiming Medicare

  • Getting the best out of their phone or tablet

  • Downloading the Covid Vaccination certificate

  • How to use Facebook

 

Ideally you will be:

• Strong commitment to doing what is best for our clients

• Ability to work independently 

• Good communication skills and an ability to put technology jargon in terms the client can understand

• Patient, friendly, personable , confident, calm and nurturing manner

• Confident and resourceful in finding answers to problems 

• Ability to work autonomously in a constantly changing environment

• Ability to adapt to different situations 

• Deliver a high level of customer service, which is proactive, cooperative and dependable by analysing client needs and developing rapport with clients

• Desire to keep up to date with latest technology trends

• Your own laptop or computer and an iPad or Samsung tablet

• Your own car

 

We provide the training on our processes, you will be part of the Stay In Touch team and will continue to receive ongoing training and support.  

 

This is ideal if you are available throughout the week but do not want something full time, rather on a casual where you can choose when to work based on your other commitments.   You could be a parent looking for work during certain hours, semi-retired, or have another part time job and wanting to fill the hours.  

 

Due to the training involved we are looking for a minimum two year commitment with this arrangement.

 

Safeguarding and Pre-Employment Checks:

 

We work closely with our clients and are fully committed to ensuring their safeguarding and welfare at all times.  All of our staff will be expected to comply with the policy and procedures.  Upon a conditional offer of appointment being made, you will be required to obtain a Victorian Police Check.

 

How to apply:

 

Please complete the Digital Presenter and Mentor – Senior Clients Questionnaire and send your CV to office@stayintouch.com.au.